Returns & Exchanges

At Candle Shack, we want you to be completely satisfied with your home fragrance supplies, which is why we offer a 30-day window for returning unused and unopened items. If your order arrives damaged or you have simply changed your mind, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the details of the items you wish to return to receive a Return Merchandise Authorization.

• 2.
  Secure Packaging

  Carefully pack the items in their original packaging, ensuring fragile components like glass jars and wax melts are well-protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or ship the package via your preferred carrier to our central distribution warehouse for inspection.

• 4.
  Quality Inspection & Refund

  Once our team verifies the condition of the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.